FAQ
Frequently asked questions
Straight answers to what people ask before and after they sign up. Don't see yours? Ask us.
Tracking numbers and attribution
What is call tracking?
Call tracking assigns phone numbers to your marketing sources so each incoming call can be tied to the ad, listing, page or campaign that produced it. RingIris adds recordings, AI analysis and routing on top.
What is dynamic number insertion?
It's a small script on your website that swaps the displayed phone number based on how the visitor arrived, such as a paid search ad or an email. Calls to that number are credited to that source. Our DNI guide explains it in detail.
Do I have to change my business phone number?
No. Your main number stays where it is. Tracking numbers forward to it, and the website swap applies only to visitors from tracked sources.
Will tracking numbers hurt my local SEO?
Not when set up correctly. Number swapping happens in the visitor's browser, so search engines still see your main number, and your Google Business Profile can keep your main number as an additional phone.
Can I keep the numbers I already have?
In most cases, yes. Existing numbers can usually be ported into RingIris, and we help with the paperwork and timing.
Recording and AI
Is it legal to record calls?
It depends on where you and the caller are. Some US states require consent from everyone on the call. RingIris can play a recording notice and you can turn off recording for specific numbers. Check with your own counsel.
What can the AI tell me about a call?
It can summarize the conversation and answer the questions you set, such as whether the caller was a new customer, what they asked about and whether an appointment was booked. Answers can drive tags, scores, conversions and follow-up.
How accurate is AI call analysis?
Good on clear audio, less so with poor connections or crosstalk. Treat AI answers as a fast first pass and spot-check them, especially when you first set up your questions.
Texting, routing and the voice agent
Can we text customers from our tracking numbers?
Yes. US business texting from local numbers requires A2P 10DLC registration, which we help you complete. Marketing texts require consent and an opt-out.
What does the AI voice agent do?
It answers calls your team can't take, handles routine questions, collects details and hands off by transfer, text, email or CRM. You decide what it says and when it's used.
Getting started
How long does setup take?
Simple setups can be live within days. Larger rollouts with many locations and integrations get a plan with dates during onboarding.
How much does RingIris cost?
Quotes depend on numbers, usage and features. There's no per-user charge. Request a quote.
Do you work with agencies?
Yes. Agencies can offer RingIris to clients under their own brand. See the agency program.
Stop sending callers to voicemail
A 30-minute walkthrough of a voice agent set up around your business: what it says, what it books, when it hands off, and how every call shows up in your reports.